Is it me or is the Best Buy Accidental Insurance a SCAM?

Question by auka_aqua: Is it me or is the Best Buy Accidental Insurance a SCAM?
I purchased a Canon G10 camera for $ 500 from best buy two years ago. I also bought a 2-year accidental insurance, as I was told that it will cover my camera for 2 years from any accidents. When I asked (several times from several associates) how the accidental insurance works, I was consistently explained time and again, that in case something happens to a camera, I will be given a camera of the same value of I’ll have a freedom to spend my $ 500 for any other camera. Sounded fair enough. BUT NONE of it turned out to be true. When it was time to get my camera replaced, suddenly I was told that I cannot get a camera that currently costs $ 500. I can only have a camera that costs LESS THAN HALF a price!!! (~$ 230).
Because G10 was discontinued (of course it was! after 2 years) and G12 is supposedly a much better camera than G10. SO, I am only entitled to a CHEAPER camera, since its features are comparable to the old G10 model. WHOA! First of all, it did not sound fair at all. If I knew that I am buying my 2year insurance just so that I can switch my $ 500 camera for some other camera that costs $ 230, I would have NEVER bought the insurance. Who would? And secondly, all this time a totally different story was given to me by SEVERAL Best Buy associates. So, are they trained “wrongly” or do they misinform you on purpose?
And of course I don’t have anyone’s names or the times I spoke to them. Why would I keep track of that info? And of course I don’t want to downgrade to a point-and-shoot camera from my semi-professional camera. And now I am told I have to add $ 270 if I want to get the same Canon G-series, but a different generation of camer. Is this just me or things seem to be a bit unfair?
All I know, I will NEVER buy an accidental insurance for any of my items in Best Buy (that is if I shop there at all after this incident), and will advise EVERYONE I know against doing purchasing an accidental insurance. It’s a big time BS. Sorry about venting, but I was wondering if anyone encountered the similar problem? Is there any way to fight for what you’ve been promised?
PLEASE advise
StephenW, Thank you answering for Q1. But Q2 was not really a question. I was just highlighting a point that when customers shop at the store and ask for some clarifications/confirmations, they don’t usually write down names of associates they speak with. Especially when the information given by various associates is consistently the same. Plus it’s not just some small business, it’s a big trusted and known company!
I guess next time I shop, I’ll have to keep record of every associate’s name and date I spoke with them… Sigh.
THANK YOU ALL for the new answers! Lucy: I’m sorry I was unclear. New Canon G12 is a comparable camera to my old Canon G10. But they are not giving me that camera. I wish! They are offering to me something that is HALF of the price of my old camera.
i.e. I paid $ 500 for my old cam (G10), got it insured for 2 years, AND NOW after 2 years they are offering to replace with a $ 230 camera. Why would I ever pay insurance if I knew that my $ 500 item would be replaced with a crappy $ 230 item 2 years later?

Best answer:

Answer by StephenWeinstein
Answering the questions out of sequence:

Q1. Is there any way to fight for what you’ve been promised?
A. Yes, if you can prove that it is what you were promised. It is much less likely if the only evidence of the promise is your recollection of what an unidentified person said years ago.

Q2. And of course I don’t have anyone’s names or the times I spoke to them. Why would I keep track of that info?
A. You would keep track of it so that you can fight for what you’ve been promised.

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